Last Updated: September 20, 2026

Fish & Bits ("Fish & Bits," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, or place an order through our online store.

This Privacy Policy explains what information we collect, how we use it, and when we may share it with third-party service providers.

1. Information We Collect

When you visit our website, contact us, create an account, or place an order, we may collect information such as:

• Your name
• Email address
• Shipping address
• Billing address
• Telephone number
• Order and purchase information
• Information you provide when contacting customer service
• Information necessary to process and fulfill your order
• Payment and transaction information

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

• We may use the information we collect to:
• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Communicate with you about your orders
• Respond to questions and customer-service requests
• Provide information about products or services you have requested
• Improve our website, products, and customer experience
• Detect, prevent, and address fraud, security issues, or misuse
• Maintain appropriate business and transaction records
• Comply with applicable legal and regulatory requirements

If you choose to subscribe to marketing communications, we may also use your email address to send promotional messages. You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the message.

3. Payment Information

Fish & Bits uses Square to process payments & refunds made through our online store.

When you make a purchase, payment and transaction information may be collected and processed by Square to authorize and complete your payment, prevent fraud, provide transaction services, and maintain transaction records.

Depending on the payment method and services used, information processed by Square may include your name, email address, billing and shipping information, payment information, transaction details, device information, and other information necessary to complete the transaction.

Fish & Bits does not intentionally store complete credit or debit card numbers on its own systems. Payment information is processed through Square's payment systems and is subject to Square's privacy practices and applicable security measures.

For additional information about how Square handles personal information, please review Square's Privacy Notice.

4. Sharing Your Information

We may share personal information with trusted third parties when necessary to operate our business and provide services to you.

These may include:

• Square, our payment processor
• Shipping and delivery providers
• Warehouse and fulfillment partners
• Website and hosting providers
• Email and customer communication providers
• Fraud prevention and security services
• Other service providers that assist us in operating our business

For example, when you place an order, we may provide your name, shipping address, email address, telephone number, and order information to our warehouse and fulfillment partners and shipping providers so that your order can be processed and delivered.

We may also share information with Square and other service providers as necessary to process payments, prevent fraud, maintain security, provide customer support, and operate our online store.

We may disclose personal information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, property, or business.

We do not sell your personal information for any form of Financial Gain.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain shopping carts, understand website usage, and improve the customer experience.

Third-party services used on our website may also use cookies or similar technologies in accordance with their own privacy policies.

You may be able to control cookies through your web browser settings. Disabling certain cookies may affect the functionality of our website or online store.

6. Third-Party Services and Links

Our website may use or link to third-party websites and services, including payment processors, shipping providers, warehouse and fulfillment partners, analytics services, social media platforms, and other service providers.

These third parties may collect or process information according to their own privacy policies.

Fish & Bits is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

7. Data Security

We take reasonable measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of personal information.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

• This may include retaining information as necessary to:
• Complete and maintain records of transactions
• Provide customer service
• Process returns, refunds, or disputes
• Prevent fraud
• Maintain business records
• Comply with tax, accounting, legal, or regulatory obligations

When personal information is no longer reasonably necessary, we may securely delete or dispose of it in accordance with applicable requirements.

9. Children's Privacy

Our website and online store are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

10. Your Privacy Choices

Depending on applicable law, you may contact us with questions about the personal information we maintain about you or request that inaccurate information be corrected.

If you receive marketing emails from us, you may unsubscribe at any time by using the unsubscribe link included in the email.

You may also control certain cookies through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions about this Privacy Policy or how Fish & Bits handles personal information, please contact us:

Fish & Bits
Pennsylvania, United States
Email: Hello@fishandbitsaquarium.com

Legal Notice

Last Updated: September 20, 2026

Business Information

This website is operated by:

Fish & Bits
Pennsylvania, United States

Email: hello@fishandbitsaquarium.com

Fish & Bits is an online retailer of aquarium-related products, supplies, accessories, aquatic plants, and live aquatic livestock.

For questions regarding Fish & Bits, an order, or this website, please contact us using the email address above.

Website and Product Information

Fish & Bits makes reasonable efforts to ensure that information displayed on this website, including product descriptions, photographs, prices, availability, specifications, and shipping information, is accurate and current.

However, errors, inaccuracies, or omissions may occasionally occur. Product appearance may also vary slightly from photographs, particularly in the case of live fish, aquatic plants, natural products, and products supplied or manufactured by third parties.

Fish & Bits reserves the right to correct errors or inaccuracies and update product information, pricing, or availability, subject to applicable law.

Orders and Fulfillment

Products purchased from Fish & Bits may be stored, processed, packed, or shipped by third-party warehouse, supplier, and fulfillment partners.

As a result, products in the same order may be shipped separately and may originate from different fulfillment locations.

The use of a third-party fulfillment provider does not change the customer's contractual relationship with Fish & Bits as the retailer from which the customer placed the order.

Shipping and Delivery

Shipping and delivery estimates displayed on our website are estimates unless expressly stated otherwise.

Fish & Bits will make reasonable efforts to ensure orders are shipped within the time represented at the time of purchase.

When applicable, if an order cannot be shipped within the stated or legally applicable time period, Fish & Bits will provide notice of the delay and any cancellation or refund options required by applicable law.

Additional information is available in our Shipping & Delivery Policy.

Prices and Taxes

Prices displayed on the Fish & Bits website are shown in U.S. dollars unless otherwise stated.

Applicable sales taxes, shipping charges, and other charges will be calculated or disclosed as appropriate during the ordering and checkout process.

Fish & Bits collects and remits applicable sales taxes where required by law.

Payments

Payments made through the Fish & Bits website may be processed by Square or other authorized payment service providers.

Payment information provided during checkout may therefore be transmitted directly to the applicable payment processor for authorization and processing.

Fish & Bits does not intentionally store customers' complete payment-card numbers.

Please refer to our Privacy Policy for additional information about how personal information is collected, used, and shared.

Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by the Fish & Bits Returns & Refunds Policy and any additional conditions displayed with the applicable product.

Different policies may apply to live fish, aquatic plants, perishable products, customized products, clearance products, and other products that cannot reasonably be returned.

Nothing in our policies is intended to eliminate or restrict a customer's rights or remedies that cannot legally be waived under applicable federal or state law.

Live Fish and Aquatic Plants

Live fish, aquatic plants, and other living products require appropriate handling, acclimation, water conditions, temperature, aquarium size, compatibility, and ongoing care.

Customers are responsible for researching and maintaining appropriate conditions for livestock or plants purchased from Fish & Bits.

Any guarantee relating to the condition of live fish or plants upon delivery will be governed by our applicable Live Arrival Guarantee and other policies displayed on the website.

Fish & Bits does not guarantee the survival or health of livestock or plants following delivery when loss or damage results from circumstances outside the terms of an applicable guarantee.

Product Availability

Products may become unavailable or out of stock without notice, including because inventory may be maintained by third-party warehouse, supplier, or fulfillment partners.

If Fish & Bits is unable to fulfill an order, we may cancel the affected item or order and issue any refund required under applicable law.

Third-Party Services

Fish & Bits may use third-party service providers for functions including:

Website hosting and e-commerce services; payment processing; inventory and order management; warehouse and fulfillment services; shipping and delivery; email communications; analytics; and other services necessary to operate our business.

These companies may receive information reasonably necessary to provide their respective services.

Please see our Privacy Policy for additional information.

Intellectual Property

Unless otherwise indicated, original Fish & Bits branding, logos, graphics, written website content, and other original materials are owned by or licensed to Fish & Bits and may not be copied, reproduced, distributed, modified, or used commercially without authorization.

Product names, manufacturer logos, trademarks, photographs, and other intellectual property belonging to third parties remain the property of their respective owners.

The appearance of a third-party trademark or product on this website does not imply ownership of that trademark by Fish & Bits.

External Websites

The Fish & Bits website may contain links to websites or services operated by third parties.

Fish & Bits does not control third-party websites and is not responsible for their content, availability, security, terms, or privacy practices.

Customers should review the applicable policies of third-party services before providing personal information to them.

Limitation of Liability

To the fullest extent permitted by applicable law, Fish & Bits will not be liable for indirect, incidental, special, or consequential damages arising from the use of this website or products purchased through it.

Nothing in this Legal Notice excludes, restricts, or modifies any consumer right, warranty, liability, or remedy that cannot lawfully be excluded, restricted, or modified.

Changes to This Legal Notice

Fish & Bits may update this Legal Notice from time to time to reflect changes to our business, website, services, or legal obligations.

The most recent version will be posted on this website with an updated revision date.