Returns & Refunds Policy

Last Updated: September 20, 2026

At Fish & Bits, we want customers to be satisfied with their purchases. This Returns & Refunds Policy explains when products may be returned and when refunds, replacements, or other remedies may be available.

By purchasing from Fish & Bits, you agree to this policy, subject to any rights provided by applicable law.

1. Returns — Aquarium Supplies & Accessories

Unless otherwise stated on the applicable product page, eligible non-living aquarium products may be returned within 30 days of delivery.

To qualify for a return, the item must generally:

Be unused and in its original condition;

Be returned in its original packaging where reasonably possible;

Include all accessories, manuals, parts, and components originally supplied; and

Include the applicable order number or other proof of purchase.

Items that have been used, installed, modified, damaged after delivery, or returned with missing components may not qualify for a full refund.

Please contact Fish & Bits before sending any return so that we can provide the appropriate return instructions.

2. Return Shipping

If you are returning an item because you changed your mind, ordered the wrong product, or otherwise no longer want the item, you will be responsible for the cost of return shipping.

If Fish & Bits sent an incorrect product or an eligible product arrived damaged or defective, Fish & Bits will provide an appropriate remedy and will cover reasonable return shipping when a return is required.

Original shipping charges are generally non-refundable for voluntary returns unless otherwise required by law.

3. Warehouse & Fulfillment Partner Returns

Some Fish & Bits products are stored, packed, and shipped by third-party warehouse, supplier, and fulfillment partners.

Do not automatically return an item to the address printed on the original shipping label.

The appropriate return address may be different from the location from which the product was originally shipped.

Please contact Fish & Bits first so we can provide the correct return instructions.

Fish & Bits remains your point of contact for returns involving purchases made through our website.

4. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact Fish & Bits as soon as reasonably possible after delivery.

Please provide:

• Your order number;
• A brief description of the problem; and
• Photographs of the product, packaging, shipping label, or damage when reasonably necessary to evaluate the claim.
• Please retain the product and its packaging until the claim has been resolved.
• Depending on the circumstances and product availability, an eligible claim may be resolved through a replacement, replacement part, refund, store credit where agreed to by the customer, or another appropriate remedy.

5. Live Fish, Aquatic Plants & Other Living Products

Live fish, aquatic plants, and other living products are not eligible for ordinary 30-day returns because of their perishable and sensitive nature.

Customers should not attempt to physically return live fish or other live animals unless specifically instructed to do so by Fish & Bits.

Claims involving live fish or plants that arrive deceased, severely damaged, or otherwise in a condition covered by our guarantee will be handled under the separate Fish & Bits Live Arrival Guarantee.

Customers should inspect living products promptly upon delivery.

6. Items That Cannot Normally Be Returned

Unless an item is defective, damaged, incorrectly supplied, or a return or refund is otherwise required by applicable law, the following products are generally not eligible for ordinary returns:

• Live or deceased fish and other live aquatic animals;
• Aquatic plants outside the applicable Live Arrival Guarantee;
• Perishable products;
• Opened fish food or other consumable products;
• Opened medications, water treatments, supplements, or similar products where resale would create a health or safety concern;
• Customized or personalized products;
• Gift cards;
• Products clearly identified as final sale before purchase; and
• Products damaged through misuse, improper installation, modification, improper storage, neglect, or improper care.

Any additional product-specific return restrictions will be disclosed where appropriate.

7. Order Cancellations

If you need to cancel an order, please contact Fish & Bits as soon as possible.

Because orders may be electronically transmitted to our warehouse and fulfillment partners shortly after purchase, we cannot guarantee cancellation once processing or fulfillment has begun.

If an order has already shipped, the applicable return conditions will generally apply.

Live fish, aquatic plants, and other perishable orders may not be cancellable once preparation or fulfillment has begun.

Nothing in this section limits cancellation or refund rights provided by applicable law.

8. Refunds

Once an approved return is received and inspected, Fish & Bits will determine whether the return satisfies the requirements of this policy.

Approved refunds will generally be issued to the original payment method used to place the order.

After Fish & Bits issues a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Processing times imposed by financial institutions are outside the control of Fish & Bits.

9. Exchanges

Where available, we may offer an exchange or replacement instead of a refund.

Availability depends on the product and current inventory.

If a replacement item is unavailable, we may issue an applicable refund instead.

10. Lost or Missing Orders

If your order appears to have been lost during shipping or tracking has not updated for an unusual period, please contact Fish & Bits.

We may work with the applicable carrier, warehouse, or fulfillment partner to investigate the shipment.

Eligible lost orders may be replaced, refunded, or otherwise resolved depending on the circumstances and applicable law.

11. Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, with members of your household, neighbors where appropriate, and with the shipping carrier.

Please contact Fish & Bits promptly if the package remains missing.

We may initiate or assist with a carrier investigation before determining the appropriate resolution.

A carrier's tracking status will be considered as part of the investigation but does not automatically determine the outcome of every claim.

12. Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

If a non-perishable order is returned because of an incorrect or incomplete address, refusal of delivery, or unsuccessful delivery attempts attributable to the recipient, reasonable shipping or return costs may be deducted from an otherwise applicable refund where permitted by law.

If you request that the order be shipped again, additional shipping charges may apply.

Different rules may apply to live fish, aquatic plants, and other perishable products because they may not be capable of being safely returned, reshipped, or resold.

13. Refunds for Shipping Delays or Unavailable Products

If Fish & Bits is unable to ship or provide merchandise within an applicable promised or legally required timeframe, we will provide any notice, cancellation option, or refund required by applicable law.

If an ordered product becomes unavailable and cannot reasonably be fulfilled, Fish & Bits may cancel the affected product and issue an applicable refund.

14. Return Abuse & Fraud

Fish & Bits reserves the right, where permitted by law, to deny claims involving fraudulent activity, intentional damage, materially false information, or abuse of the returns process.

This provision does not restrict any consumer right or remedy that cannot legally be waived.

15. Your Legal Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or waive any consumer protection, warranty, refund, cancellation, or other right that cannot legally be excluded or waived under applicable federal or Pennsylvania law.

Where applicable law provides greater rights than this policy, the applicable legal requirements will control.

16. Changes to This Policy

Fish & Bits may update this Returns & Refunds Policy from time to time to reflect changes to our products, fulfillment practices, or legal requirements.

The most recent version will be posted on our website with the updated revision date.

17. Contact Us

To request a return, report a problem with an order, or ask about a refund, please contact:

Fish & Bits
Pennsylvania, United States
Email: hello@fishandbitsaquarium.com

Please include your order number and a brief description of the issue when contacting us.