Shipping & Delivery Policy

Last Updated: September 20, 2026

Thank you for shopping with Fish & Bits. This Shipping & Delivery Policy explains how orders are processed, fulfilled, shipped, and delivered.

By placing an order with Fish & Bits, you agree to the shipping terms described below.

1. Where We Ship

Fish & Bits currently ships to eligible addresses within the United States.

Shipping availability may vary depending on the product, destination, supplier, warehouse location, carrier restrictions, weather conditions, and applicable laws or regulations.

Certain products, particularly live fish, aquatic plants, or other regulated or perishable products, may not be available for shipment to every location.

If we are unable to legally or reasonably ship a product to your location, we may cancel the affected item and issue an applicable refund.

2. Order Processing

Orders are generally processed after payment has been successfully authorized.

Processing time is separate from transit time. An estimated delivery date therefore may include both the time required to prepare the order and the time required for the shipping carrier to deliver it.

Processing times may vary depending on the product, availability, warehouse, fulfillment partner, order volume, weekends, holidays, weather, and other circumstances.

Any processing or shipping estimate provided on a product page or during checkout is an estimate unless expressly stated otherwise.

3. Warehouse & Fulfillment Partners

Fish & Bits works with third-party warehouse, supplier, and fulfillment partners to store, prepare, pack, and ship certain products.

Your order may therefore be shipped directly from one of our warehouse or fulfillment partners rather than from Fish & Bits itself.

This means:

Items within the same order may ship separately;

Items may arrive on different days;

Different shipping carriers may be used;

Packages may originate from different locations; and

You may receive more than one tracking number for a single order.

There is normally no additional charge simply because an order is divided into multiple shipments unless otherwise disclosed before purchase.

Fish & Bits remains your point of contact for customer-service questions concerning orders placed through our website.

4. Shipping Costs

Shipping charges, when applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary based on factors including:

Product type;

Package size and weight;

Delivery destination;

Shipping method;

Warehouse or fulfillment location; and

Special handling requirements.

Live fish, aquatic plants, oversized products, fragile products, or temperature-sensitive products may require different shipping methods oand additional shipping charges.

5. Estimated Shipping & Delivery Times

Shipping and delivery estimates displayed on our website are provided in good faith based on the information reasonably available to us at the time.

Estimated delivery dates are not guaranteed arrival dates unless expressly stated otherwise.

Carrier transit times can be affected by weather, transportation disruptions, holidays, peak shipping periods, carrier delays, and circumstances outside the reasonable control of Fish & Bits.

Where applicable, Fish & Bits will comply with federal requirements governing advertised shipment times, shipping delays, cancellations, and refunds.

6. Shipping Delays

If we learn that merchandise covered by applicable shipping requirements cannot be shipped within the promised or otherwise applicable timeframe, we will provide any notice, cancellation option, consent request, or refund required by applicable law.

Depending on the circumstances, you may be offered the option to:

Accept a revised shipping date;

Continue waiting for the order where permitted;

Cancel the affected item or order; or

Receive a refund where required.

We will not require a customer to indefinitely wait for merchandise where applicable law requires cancellation or a refund.

7. Tracking Information

When tracking information is available, it may be provided by email or through the order information available on our website.

Because orders may be fulfilled by multiple warehouse or fulfillment partners, you may receive separate tracking information for different portions of the same order.

Tracking information may take some time to update after a shipping label has been created.

8. Live Fish & Aquatic Plants

Live fish, aquatic plants, and other living products require special handling and may have different shipping schedules and delivery requirements from ordinary aquarium supplies.

To protect living products during transit, Fish & Bits or its fulfillment partners may:

Limit the days on which live products are shipped;

Delay shipment because of unsafe temperatures or severe weather;

Require expedited shipping;

Restrict shipment to certain locations;

Use insulated packaging, heat packs, cold packs, or other protective packaging where appropriate; or

Apply other reasonable shipping requirements intended to protect the health and safety of livestock or plants.

A temporary weather-related hold on a live order may be used when reasonably necessary to avoid exposing livestock or plants to unsafe shipping conditions.

Any guarantee covering the condition of live fish or plants upon delivery will be governed by our separate Live Arrival Guarantee.

9. Customer Responsibility for Delivery Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Name;
• Street address;
• Apartment or unit number;
• City;
• State; and
• ZIP code

before completing checkout.

If you discover an error after placing an order, please contact Fish & Bits immediately.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or fulfillment.

10. Undeliverable & Returned Packages

If an order is returned to the sender because of an incorrect or incomplete address, refusal of delivery, repeated unsuccessful delivery attempts, or another circumstance attributable to the recipient, additional shipping charges may apply if the customer requests reshipment.

Refunds for returned or undeliverable packages will be handled according to our Returns & Refunds Policy and applicable law.

Special restrictions may apply to live fish, plants, and other perishable products because these products may not be capable of being safely returned or resold.

11. Lost Packages

If tracking information does not update for an unusual period or you believe your package has been lost in transit, please contact Fish & Bits.

We may contact the shipping carrier, warehouse, or fulfillment partner to investigate the shipment.

Depending on the circumstances and applicable law, an eligible lost shipment may be replaced, refunded, or otherwise resolved.

12. Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your property and normal delivery locations;

Check with other members of your household;

Check with neighbors or building management where appropriate; and

Contact the applicable shipping carrier.

You should also contact Fish & Bits promptly so we can determine whether additional assistance or a carrier investigation is appropriate.

A carrier's “delivered” status does not automatically determine the outcome of every claim. Claims will be evaluated based on the circumstances and applicable law.

13. Damaged Shipments

If an ordinary product arrives damaged during shipping, please contact Fish & Bits as soon as reasonably possible.

Please retain the product, shipping container, packaging materials, and shipping label until the issue has been resolved.

We may request photographs of the product and packaging where reasonably necessary to document shipping damage.

Eligible claims will be handled in accordance with our Returns & Refunds Policy.

Claims involving live fish or aquatic plants will be handled under the applicable Live Arrival Guarantee.

14. Order Changes & Cancellations

If you need to change or cancel an order, please contact Fish & Bits as soon as possible.

Because orders may be electronically transmitted to our warehouse and fulfillment partners shortly after purchase, we cannot guarantee that an order can be modified or cancelled once processing has begun.

If the order has already shipped, our applicable Returns & Refunds Policy will generally apply.

Nothing in this section limits a cancellation or refund right provided by applicable law.

15. Multiple Shipments

Receiving only part of an order does not necessarily mean that items are missing.

Before contacting us about a missing item, please check your shipping confirmation and tracking information to determine whether another package is still in transit.

If all shipments are shown as delivered and part of your order is still missing, please contact Fish & Bits.

16. Changes to This Policy

Fish & Bits may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping methods, fulfillment providers, products, carriers, or legal requirements.

The most recent version will be posted on our website with the updated revision date.

17. Contact Us

For questions regarding shipping, tracking, delivery, or an order, please contact:

Fish & Bits
Pennsylvania, United States
Email: Hello@fishandbitsaquarium.com

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.